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This policy explains what information 77bdb collects when you use your account, how we use it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and the eligible region you are in.
When you open an account with 77bdb, we collect the details you provide during registration — your name, contact information and any verification documents required to confirm your identity. When you use your wallet to move funds via Nagad or Upay, we record transaction references, amounts and timestamps. These records exist so we can process your requests accurately, resolve any dispute you raise and maintain the security of your account. We also collect device and session data — the type of device you are on, your connection method and the pages you visit within our platform. This helps us keep the account flow working correctly on your phone and lets our support team trace any access issue you report. We do not sell your personal data to third parties for marketing. Data shared with payment processors like Nagad or Upay is limited strictly to what is needed to complete the transaction you initiated. Retention periods for your records are described in the trust section below. If you have questions about a specific data point we hold, you can reach our support team through the contact paths listed on this page.
Reference numbers and timestamps from Nagad transfers are stored against your account to support dispute resolution and wallet reconciliation.
When you use Upay, we retain the transaction ID and amount for the period needed to confirm the transfer and respond to any query you raise.
bKash deposit entries appear in your account wallet history. We keep these records for the duration required by our internal retention schedule.
Session logs help us identify login anomalies and support any access issue you report. They are not used to profile you for third-party advertising.
This policy applies to your 77bdb account and the data generated when you use it. It does not extend to third-party services that have their own terms — for example, Nagad, Upay and bKash each operate under their own privacy frameworks. Use the comparison below to understand what falls inside and outside our responsibility.
Covered. Data collected at login — device, session, credentials — is governed by this policy. We manage it, and you can query it through support.
Partially covered. We hold the transaction record on our side. The payment processor — Nagad, Upay or bKash — holds data on theirs under their own policy.
Covered. Game session data generated within the 77bdb platform is held by us and subject to the retention and access rules described here.
Not covered. Any service outside the 77bdb platform — including external payment apps and linked pages — operates under that service's own privacy terms.
You have the right to ask what personal data we hold about you and to request a correction if something is wrong. The most direct way to start is through your account dashboard after login — your registered contact details, wallet history and session records are visible there. If you find a detail that needs updating, you can change it directly in the account settings where the field is editable. For records you cannot edit yourself — such as historical transaction logs or identity documents — you can raise a request with our support team and we will review it. We aim to respond to data queries within a reasonable period; we will let you know if the request needs more time. All requests are handled in the order they arrive. If your account has been closed, your right to access records you generated while active is not cancelled — contact support with the email address linked to the former account.
Log in and check your account dashboard. Transaction history, registered details and session activity are displayed there without needing to contact support first.
Editable fields — such as your contact number — can be updated in account settings. For locked fields, submit a correction request through the support channel.
If you want to know exactly what we hold about your account — including Nagad or Upay transaction references — contact support with your registered email and account ID.
You can request deletion of data we are not legally required to retain. Support will confirm what can be removed and the expected timeline for completing it.
If a section of this policy raises a question, or if you want to act on a data right, these are the routes available to you. We handle privacy-related queries through the same support channels as account help — there is no separate form to find.
Open the chat icon from your account page and select the privacy or account query category. Our team picks up the thread and responds there.
Send your query to the support email address shown in your account settings. Include your registered email and a clear description of the data question.
The help section inside your account lists common privacy questions and the steps to follow before contacting support — a useful first check for straightforward requests.
Your account security and the integrity of your personal data are managed through a set of consistent internal practices. Cookies are used within the 77bdb platform to keep your session active and to remember your preferences — they are not used to track you across unrelated websites. You can manage cookie preferences through your browser settings; note that disabling certain cookies may affect how account pages load on your device. Data retention follows an internal schedule: active account records are held for the period your account remains open plus the time required for any outstanding queries. When the retention period ends, records are deleted or anonymised. We do not transfer your personal data outside the processes needed to run your account and process your transactions via Nagad, Upay or bKash. If our data handling practices change in a way that affects your rights, we will update this page and note the change date at the top of the policy.
Session cookies keep your account login active during your visit. They are not used to build advertising profiles. Adjust cookie behaviour in your browser settings if needed.
Login activity is monitored for unusual patterns. If we detect something that does not match your normal access — device, location or timing — your account may be flagged for verification.
We keep your account records for as long as your account is active and for the period needed to resolve any open query. Records past the retention window are deleted or anonymised.
When this policy is updated, the revision date at the top of the page changes. Continued use of your account after a policy update means you have had the opportunity to read the new version.
These are the questions our support team receives most often about how we handle account data, what rights you have and how to act on them. If your question is not here, the support routes in the section above are the right next step.
We collect the details you submit at registration — name, contact information and any identity verification documents. Once your account is active, we also record session data, device type and transaction references from payments you make via Nagad, Upay or bKash.
Your account dashboard shows your registered details, wallet history and recent session activity after login. For records not visible there — such as archived transaction logs — contact support with your account ID and registered email to request a data summary.
Editable fields like your contact number can be updated directly in account settings. For details that are locked — such as identity documents submitted at registration — raise a correction request through live chat or email support and we will review it.
We share only what is needed to process the specific transaction you initiate. A Nagad transfer, for example, passes the necessary reference and amount to complete it. We do not share your full account profile with payment processors, and we do not sell your data to any third party.
Records are kept for as long as your account is active, plus any additional period needed to resolve open queries. Once that period ends, records are deleted or anonymised. If you close your account and later need records from the active period, contact support with the email address that was registered.
Start with our support team via live chat or the email address in your account settings. Describe the concern clearly and include your account ID. We will acknowledge the query and follow up. Whether further escalation paths apply to you depends on your local law and the eligible region you are in.