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This page covers every money operation your 77bdb account handles — from adding funds through Nagad or Upay to withdrawing back to your local wallet, plus the account verification steps that keep your balance protected. You will find the deposit counter inside your account dashboard under the Wallet tab after login; the withdrawal form sits in the same area.
Account verification is the step that links your identity to your registered wallet, so that when a withdrawal is processed it reaches only you. We ask for this once — after your first withdrawal request — and the documents required are shown clearly inside your account under the Verification tab. Completing this early removes delays later. The process protects your balance from unauthorised access and confirms that the Nagad or Upay number on file belongs to you. Our support team reviews submissions and updates the status in your account dashboard.
Upload a clear photo of your NID or passport. The name must match the account registration exactly. Blurred or cropped images will be returned for resubmission.
Provide the mobile number linked to your Nagad or Upay account. We cross-check this against the withdrawal destination you enter to confirm both belong to the same person.
A photo of you holding your ID is required for some account tiers. The specific requirement is shown in your Verification tab — submit only what is listed there.
Once submitted, your verification status updates in the account dashboard. You will see Pending, Under Review or Verified. Withdrawals are processed only after the status shows Verified.
The payment methods available on your account depend on your registered region and account tier. For most accounts in Bangladesh, the options below are shown in the Wallet tab after login. Select the method that matches your registered mobile wallet — the account will show the relevant fields and the minimum amount for that method. Do not use a wallet number that is not registered in your own name, as this will cause a verification mismatch on withdrawal. If a method appears greyed out, your account support channel can confirm whether it is currently active for your tier.
Nagad deposits and withdrawals are handled through your registered Nagad mobile number. Enter the number and amount in the Wallet tab, then confirm the transfer from your Nagad app.
Upay is available as a verified payment rail on this account. Use the Upay number registered to your own name. The account will show the Upay reference you need to complete the transfer.
bKash deposits are accepted through the Wallet tab. Enter your bKash number, input the amount and follow the confirmation step shown on screen. Keep the bKash transaction ID for your records.
Bank transfer is listed for accounts where mobile wallet options are not available. The account provides the receiving bank details and a unique reference code to include with your transfer.
Every deposit or withdrawal you make through 77bdb generates two records — one in your mobile wallet app and one in your account transaction history. Keeping both lets you confirm the transfer completed on both sides without needing to contact support. Your account history is under the Wallet tab, labelled Transaction History. Each entry shows the method used, the amount and a status label. If a deposit shows as Pending in your account but has left your Nagad or bKash wallet, the reference number from your wallet is what our support team needs to locate the transaction quickly.
Every Nagad, Upay or bKash transfer generates a transaction reference. Copy this number immediately after the transfer. It is the single most useful piece of evidence if you need to follow up on a delayed deposit.
Your account history uses three status labels: Pending means the transfer is being matched, Processing means it has been received and is being applied, and Completed means the amount is in your balance.
Open the Wallet tab after login and select Transaction History. Each row shows the date, method, amount and current status. You can filter by deposit or withdrawal to narrow the view.
Keep the wallet screenshot showing the reference number and the amount transferred. If you contact support, sharing this image alongside your registered account email speeds up the resolution significantly.
Security on your account is handled at several layers — from the domain you log into, through the identity check tied to your wallet, to the support path available when something looks wrong. We do not ask for your wallet PIN or full password through any chat or email channel. If you receive a message claiming to be from us and asking for that information, treat it as unauthorised contact and report it through the support link inside your account dashboard.
Always log in through 77bdb. Bookmark this address. We do not operate alternative login domains. If a link takes you to a different URL before showing the login screen, close it and return to the bookmarked address.
Your Nagad or Upay number is linked to your verified identity at the point of withdrawal. This means funds can only leave to the wallet that matches your account name — a direct safeguard against unauthorised withdrawals.
We verify that the wallet number used for deposits and withdrawals belongs to the account holder. Using another person's wallet number triggers a manual review and delays the transaction until ownership is confirmed.
If a transaction appears incorrect or your account shows unexpected activity, use the live support link inside your account dashboard. Our support team can flag the transaction and place a hold while it is reviewed.
Adding money to your account starts from the Wallet tab, which is visible in your account menu immediately after login. We currently accept Nagad, Upay and bKash as the primary deposit methods, with bank transfer available where the others are not. Each method shows its own minimum amount in the deposit form — these figures are account-specific and shown live, so check the form rather than relying on a figure you saw previously. The deposit form asks for your wallet number, the amount and a confirmation step.
Log in to your account and open the Wallet tab from the account menu. Select Deposit and choose your preferred method — Nagad, Upay, bKash or Bank Transfer.
Input the deposit amount and your registered wallet number. The form shows the minimum for the selected method. Do not enter an amount below the minimum or the form will not proceed.
Open your Nagad, Upay or bKash app and send the exact amount to the number or account shown on the 77bdb deposit screen. Include the reference code if the form provides one.
Return to your account and check Transaction History. The deposit will show as Pending, then move to Completed once matched. Keep your wallet transfer reference until the status shows Completed.
Withdrawals move your account balance back to the Nagad, Upay or bKash wallet registered under your name. The withdrawal form is in the same Wallet tab as the deposit form — select Withdraw, choose the destination method and enter the amount you want to move. The form will show the minimum withdrawal amount for your account. If your account is not yet verified, you will be directed to the Verification tab before the withdrawal can proceed — completing verification at that point unlocks the form.
Log in, go to the Wallet tab and select Withdraw. Your verified wallet number is pre-filled. Confirm it matches your active Nagad or Upay account before proceeding.
Type the amount you want to withdraw. The form shows the minimum for your account. The amount must not exceed your available balance, which is displayed above the input field.
If prompted, confirm the withdrawal with the verification step shown on screen. This may be an OTP sent to your registered mobile number or a document check for first-time withdrawals.
Once submitted, your withdrawal appears in Transaction History. Check there first before reaching out to support — the status shown is live and reflects exactly where your request is in the process.
If your question is not answered in the deposit or withdrawal sections above, the entries below cover the situations we hear about most often. Each answer refers to the account step or support route that resolves the issue directly.
Nagad, Upay and bKash are the primary deposit methods for Bangladesh accounts. Bank transfer is available where wallet options are not shown. All available methods appear in your Wallet tab after login — only methods active for your account region are displayed.
Copy the transaction reference number from your Nagad app immediately. Open the support link inside your account dashboard and share that reference number along with the transfer amount and time. Our team uses that reference to locate and match the transfer on our side.
Check the Verification tab inside your account dashboard. The status shows as Pending, Under Review or Verified. Withdrawals only proceed once the status is Verified. If it shows Pending, your documents are still being reviewed — no action is needed from your side at that point.
Withdrawals go only to the wallet number linked to your verified account. To change the destination number, use the wallet update option in your account settings and complete the re-verification step shown there before submitting a new withdrawal request.
The minimum withdrawal amount is shown live in the withdrawal form for your account — it can vary by account tier and method. Check the form directly rather than relying on a figure shared elsewhere, as the value shown there is the one that applies to your account right now.
Open Transaction History in the Wallet tab and check whether the status has moved to Processing or Completed. If it still shows Pending, contact support through the link in your account dashboard. Share the withdrawal amount, the destination wallet number and the time you submitted the request.